Get sh#t done, with Staff Accounts!

Managing an online store involves juggling various tasks like orders, stock, customer enquiries, and marketing. The Staff Accounts feature makes it easy to assign tasks to team members. Here’s how you can create and manage staff accounts, allowing you to focus more on growing your business.

What Are Staff Accounts, and Why Are They Essential?

Staff Accounts allow you to grant team members administrative access to your store’s control panel with customized permissions. This ensures each person can access only what they need, enabling teams such as marketing and customer support to focus on their specific tasks without interfering in other areas.

Benefits of Using Staff Accounts

• Enhanced Security: Individual staff logins removes the need to share your main login credentials. This allows you to track activities better and keeps your control panel secure and organized.
• Custom Permissions: With Staff Accounts, you have full control over the permissions of your staff. Define clear roles for each staff member—be it customer support or marketing. You can regulate access to orders, stock, and customer data to guarantee privacy and uphold compliance with data protection regulations.
• Easy Account Management: Manage a small or a large team effortlessly. Adding team members, adjusting permissions, and deactivating accounts is simple.

How do I create a Staff Account?

1. Log into your Freewebstore Control Panel.
2. In the top right of the dashboard, click Hey, Your Name.
3. Select My Account from the dropdown menu.
4. On the My Account page, click Staff Accounts.
5. On the Staff Accounts page, click Add New Staff Account – A pop-up will appear.
6. Enter your staff members First Name, Last Name, and Email Address.
7. Click Add.
8. The pop-up will disappear and your new staff account will be listed.

Customizing Permissions for Staff

Once your staff has been added you can then set with pages they can access on your control panel.

1. Click View Permissions for a staff member – A list of pages and sections of your control panel will then be listed below.
2. Simply check and un-check each page and section that you would or would not like to give your staff account permission to view.

Some pages/ sections can and cannot be accessed by staff members by default – This cannot be changed.

• Billing Section – No Access (Admin Only).
• Staff Accounts – No Access (Admin Only).
• Login Details – Full Access

Suspending Staff

Instead of fully deleting a staff account, you can temporarily suspend them instead. This means that your staff member will no longer be able to access their account whilst they are suspended.

1. Click Suspend Access for a staff member.
2. A pop-up will appear asking you to confirm this.
3. Click Confirm.

Deleting Staff

If you no longer want a staff member to have access to your control panel, you can delete them.

1. Click Permanently Delete for a staff member.
2. A pop-up will appear asking you to confirm this.
3. Click Confirm.

Changing/ Resetting Staff Passwords

Only the staff member themselves can change or reset their passwords.

Changing/ resetting staff passwords use the same method as any other standard account. Please ask your staff member to follow the following help articles:

Why Staff Accounts Are a Must-Have for Every Growing Store.

As your business expands, the need for robustness increases. Staff Accounts increases team efficiency, catering to both solo business owners and large enterprises.

Ready to streamline your operations and unlock the full potential of your team? Start setting up Staff Accounts today and watch your business thrive!

Start now!