eCommerce Marketing this Holiday Season

22 Nov

As eCommerce sales are set to rise by 25% this holiday season (source: PwC), business owners selling online are preparing for what is set to be their most lucrative time of year. Have you planned your marketing strategy to optimize sales over the Holiday Season? If not, now is the time to do it.

Traditionally the Christmas buying season starts the day after Thanksgiving, but so many people have done their Christmas shopping by then. A quick and easy way to start your Christmas campaign is to by blogging about it. eCommerce platforms like freewebstore offer blog Add Ons, like StoreBlog which allows you to build up vital content on your web site. Put teasers for your upcoming sales on your blog or Facebook store to create awareness and don’t forget to respond to feedback or comments that your customers leave.

If you’re looking to promote discounts for those shoppers looking for a bargain, start to plan what coupons and sales you’re going to offer on Black Friday and Cyber Monday. Money can be tight at Christmas and customers will be looking for a great deal. For more tips on getting your store ready for the Black Friday Sales click here.

Try to use every avenue available to drive traffic to your store.  Get your advertising in the right place. Define your best customer and seek out the right way to reach them.

Don’t have a big marketing budget? Utilize social media. More than two-thirds of US respondents to a recent survey said social media influences their online shopping behavior.

Time to Get Festive

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Get to the Christmas Markets with a pop up store – this is the best way to raise your profile and connect with your customers. See face to face what your customers are interested in. Wrap up warm, grab a coffee and have fun. Pick their brains about what they bought last year. What items make good gifts? What price ranges are they looking for? What is their average Christmas budget?

Have a plan

Calculate your projected sales figures and work hard to stick to them. Visit our 6 essential tips to increasing sales.

Get your staff involved!

The holidays are a great time to have fun. Why not get your staff excited about Christmas and this will reflect in their attitudes. Organize a competition among your staff to create a Christmas card to send out with your customer orders. A personal touch will help your customers to feel valued and connected to your brand. Your staff can make a big difference to the success of our business over Christmas. Why not treat them to a Christmas lunch to say thank you for all their hard work, especially if you need them to work on days that most people usually have off like Boxing Day or New Year’s Day.

And finally…Don’t forget January!

No doubt if your Christmas campaign has gone well, you’ll be exhausted! Plan ahead and get your January sales with discount codes and coupons. Getting ready early will help you to jump on your competition and bring in the shoppers. Marketing plans take time to plan and work if they are to be successful. Bring it on!

Spread some festive cheer

Your average customer will recruit three other customers during the time they do business with you. What makes customers talk about you? Usually the way they were treated. Add a personal touch. Offer a helping hand. Give them personal attention. This could be a handwritten note in their parcel. Point out new items to customers on your blog. Sales and relationships go hand in hand.

Happy selling this holiday season!

Article originally published: 21/09/16, Modified and Updated: 21/11/17

 

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